SHIPPING & RETURNS

SHIPPING POLICY:

DOMESTIC SHIPPING - England, Scotland and Wales

Smaller items are sent via Royal Mail at £4.19.
Over that the cost is £5.95 for our smaller kits, and larger kits will be £11.95.
Water Tanks are £19.95.
There is FREE SHIPPING ON ALL UK ORDERS OVER £750.

We use DX next day delivery service for larger items, and Royal Mail 24 hour tracked for smaller packages. Whilst we aim to get orders shipped out within 2 working days, please note that due to Brexit disruption at the border it is taking us longer to source parts, which means there may be a lead time of 7-10 working days before you receive your order. You will recieve an email with the tracking number once your order has been shipped.

Last Order Date for Xmas Delivery - THURSDAY 19th - we will be closed between Dec 24th - Jan 1st

Northern Ireland, Isle of Man, Channel Islands

Shipping cost to Northern Ireland is £17.50, using DX 48 hour service.

For the Isle of Man and the Channel Islands, shipping rates are priced to to weight (starting from £10.50).

Europe

Due to a change in UK and EU law, we are currently unable to ship orders out to EU countries, which include Northern Ireland as well. We are working on finding a solution as quickly as possible so please bare with us in the meantime. More information on why can be found here.

An example of shipping, for a standard 8kg parcel (an Xchange/Hybrid Kit), these are the shipping prices:

£25: Ireland, Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Italy, Netherlands, Poland, Portugal, Spain, Sweden.

£35: Bulgaria, Croatia, Czechia, Greece, Hungary, Norway, Slovakia, Slovenia, Switzerland, Romania, Türkiye

£60: Iceland, Malta, Cyprus

Parcels smaller than 5kg will be slightly less (Bobil Electric tank, or smaller parts), and over 10kg will be more (this usually are for full kits + diesel heaters). Entering your address into the website will display the correct shipping prices.

USA and Canada

We ship via Parcelforce, UPS or Royal Mail, and the price will be determined by weight of your items. Entering your address into the website will display the correct shipping prices. As a rough estimate:

Under 2kg: £20

2 - 5kg: £55

5-12kg: £75

12kg+ £150

Australia and New Zealand

We ship via Parcel Force worldwide or Royal Mail, and the price will be determined by weight of your items. Entering your address into the website will display the correct shipping prices.

0 - 2kg: £23.75

2 - 5kg: £55

5-12kg: £180

12kg+ £250

Other countries

If you don't see your country listed above, we may be able to ship to you, but we would have to look at shipping costs on an individual basis. Please contact us at info@bobilvans.co.uk to find out about this.

CUSTOMS AND IMPORT TAX

Import tax is decided per country, at the border and is not something we have control over. For more information please check your government website.

IMPACT OF BREXIT & BORDER DELAYS

We have suffered delays with international suppliers due to Brexit, and so it is taking us longer to keep stock levels up, especially as a smaller company. Please bear with us - we are working hard to find alternative solutions for our stock. We will endeavour to ship every order within 10-15 working days.

If you have any further questions don't hesitate to contact us at info@bobilvans.co.uk

RETURN & EXCHANGE POLICY

TERMS AND CONDITIONS

When buying an item, you agree that: (i) you are responsible for reading the full item listing before making a commitment to buy it: (ii) you enter into a legally binding contract to purchase an item when you commit to buy an item and you complete the check-out payment process.

The prices we charge for using our services / for our products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur. Additional information about pricing and sales tax is available on the payments page.

RETURNS AND EXCHANGE

If you are not satisfied with the product received, we are always happy to replace or refund. For a full refund we must be notified within 30 days of you receiving the product. If it is outside this timeframe please contact us to see if there are any partial-refund options available to you, or if you would like to replace the item for another.

WARRANTY

We provide a 1 year warranty on all Bobil branded products. If the product you receive is faulty in any way we are happy to replace the item or provide a full refund.